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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the first thing you should do is click the Help button, which is visible on each and every page. A pop-up menu will show up. It comprises in-depth info about all the operations that you can perform on the given page. Each pop-up window opens on the same page so that you can quickly return to your work.

Video Tutorials

We have an extensive collection of video tutorials clarifying how to use our hosting Control Panel. They're shot for those of you who want to see how things are being done instead of just reading articles. In this way, everyone can swiftly find their way around our hosting Control Panel by merely watching our step-by-step instructional video clips.

F.A.Q.

If you can't find the solution you searching for, have a glance at our extensive Frequently Asked Questions section, which covers questions asked by actual people and offers practical solutions. We periodically update our Frequently Asked Questions section with new articles so as to cover all the new additions and innovations related to our hosting platform.

Ticketing System

If you still can't discover the answer you searching for in the FAQ section either, you can get in touch with our great team of support engineers available 24/7 and ready to help you with any issue. Each support ticket you submit will be responded to within sixty minutes (the average support ticket response time being about twenty minutes), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 271533

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com